Prepare your communications team
Transform your communications team into crisis specialists, effectively handling crisis events & repairing potential reputational damage.
Close the critical communications gap
We pride ourselves in delivering crisis communications services that provide complete confidence during an unprecedented event, which may cause reputational harm to your organisation.
15+ Years Experience
We are the leading provider of resilience services for public & private sectors.
500+ Active Clients, 30+ Industries
Our broad range of service delivery means we can adapt for any type of industry.
Tried & Tested Solutions
Our programs are proven for use in real life crisis situations.
Best Practice Processes
From news bulletin responses to IT lockdowns, we provide best-practice communications.
Wide Service Offering
From media training to communications audits, we provide a comprehensive offering.
Four Steps To Resilience
Our unique approach provides a structured resilience method. All bases are covered.
How It Works
Four steps to expert crisis communications
Our Crisis Communications plans, training and exercises all revolve around a comprehensive four stage lifecycle matrix. Each stage allows us to instantly recognise where organisations can make their teams crisis experts.
Assess your level of preparedness and compliance for an incident
The foundation for your incident management procedures is in analysing and reviewing your existing resilience programs. These reviews must be done with legislation, best practice or benchmarks in mind.
Teach crisis teams to formulate appropriate communication strategies that meet stakeholders' needs
Tailored to all crisis team members and focused on specific roles, our crisis communications training is both highly pratical and relevant. We also provide media training to help handle intense media scrutiny.
Reinforce & embed the roles and responsibilities of all members
Guided by our expert facilitators, our hands-on scenario exercises embed roles and responsibilities and benefit from using our industry leading Social Media Simulator. We can even bring in camera and radio systems.
Embed a crisis communication expert to guide and assist your communications team
We provide a crucial sounding board for tactical decision making, spread the workload and ensure our clients’ responses are rolled out methodically and to maximum effect.
Step 1. Communications Planning
Step 4. Crisis Rapid Response
Step 2. Team Learning
Step 3. Scenario Exercising
Start Building Your Resilience
We’re excited to get started working together on your resilience management. Fill out our contact form and our expert team will reach out to you shortly.
Frequently Asked Questions
What is Crisis Communications, and why is it crucial for businesses facing a crisis?Crisis Communications is the strategic process of conveying information during a crisis to maintain trust, protect reputation, and ensure stakeholders are well-informed. It is crucial because effective communication can help manage the narrative, minimise panic, and demonstrate transparency and accountability.
What are the key elements of a successful Crisis Communications strategy?A successful Crisis Communications strategy includes timely and transparent messaging, designated spokespersons, consistent and accurate information, channels for two-way communication, and prepared response materials. These elements help organisations maintain control over the narrative and provide stakeholders with the information they need.
How can Crisis Communications benefit my organisation beyond crisis management?Crisis Communications can have lasting benefits, such as strengthening relationships with stakeholders, fostering public trust, and enhancing brand reputation. It can also serve as a learning experience, helping organisations improve their overall communication practices and crisis preparedness.
What role does social media play in Crisis Communications?Social media is a crucial component of Crisis Communications. It allows organisations to quickly disseminate information, engage with stakeholders, and address concerns in real-time. However, it also presents challenges, as misinformation can spread rapidly. A well-crafted social media strategy is essential to navigate these challenges effectively.