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Live Q&A: Managing people and operations through this next phase of COVID-19

COVID-19 is continuing to challenge our communities in Australia, New Zealand and worldwide. As organisations move into the pandemic management phase of this event, a variety of impacts and challenges are emerging.

To help organisations build resilience in this new business-as-usual environment, RiskLogic have launched a new webinar series: Managing through COVID-19.

In this live interactive webinar, you will have an opportunity to guide the conversation by asking our specialist resilience panellist questions on building Resilience good practice in managing your organisation through COVID-19.

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Q & A

More to come…

What steps should organisations take to ensure emotional resilience in staff with the constant media/social media bombardment?
Instead of watching the news for COVID-19 updates, watch a media conference with the Chief Medical Officer. Your staff will come away 50% more informed and 50% less scared than they would be from watching the news.

What do you recommend the best way to track and record all actions and decisions, given that many decisions are being made at an executive level?
The use of an effective crisis management tool will achieve this. We use CQ. Also identify risks to the business and capture them in the relevant business risk register.

There has been a security risk over the use Zoom. What are other members using to prevent this security risk?
The use of passwords increases protection. You can also schedule each meeting individually which should change the meeting ID. Also, ask staff not to share or make public the meeting details.

How do we keep incident teams linked but separate, as routine sinks in?
Ensure each team is working effectively and appoint Liaisons between each team. Have their input structured so succinct information can be presented to the other teams.

How do you maintain sense of team and culture during remote working and wide reaching change and uncertainty?
establish a series of team events to ensure interaction is still occuring. The nature of these depends on your team. Have a coffee catch-up early in the day or a social catch-up later. Also increase the management interaction with team members including project meetings and general team meetings. Communicate regularly and openly.

What would be an example of a comms plan for the team during this time?
There is no ‘one size fits all communications plan for COVID-19. It will depend on the impact on your business and your stakeholders. But our topline message is that external comms is very difficult right now due to wall to wall COVID information, so your external comms needs to be innovative and sticky. Internal comms is easier because staff are hungry for information. Remember that staff want to hear from the top, rather than have information trickle down through middle management. CEOs and leaders need to be investing serious time talking to and listening to staff right now. Whenever there is a change or a decision made (by govt or your organisation) make sure you tell your staff what it means for them. Tim Archer, our crisis communications expert can assist if you need a hand.

Can you provide a live example of BCP not working effectively and what were some key issues?
Take a look at the Catalyst Technologies’ crisis management survey results. Effective communications and stakeholder buy-in are the greatest challenges. Business continuity plans work best when they are used!

Categorized: COVID-19, Webinars